Contact us

68 thoughts on “Contact us

  1. Hi, i ordered few things from your website about 2 weeks ago and it still hasn’t arrived. Can u check what is going on ? Otherwise I will have to ask for refund.
    Thanks.
    Dawid

    1. Hi Dawid
      sorry for the late parcel.the parcel was sent on the 14.06.19 with FastWay courier tracking num NY0002624169.Tomorrow i will call fastway courier to find out what happened, if your parcel is lost we will resend your order or return your money.
      sorry for the inconvenience. we will inform you about any updates.

  2. Hi I ordered a few things on your website a week ago and it still has not arrived. I was wondering if you could tell me what is going on?

    1. hi the parcel was sent on 20/10/19 from information from the courier it appears that the parcel was delivered 23/09/19
      tracking number .NY0002766975. http://www.fastway.ie
      Please check if someone else has received a package for you
      on Monday we will confirm the situation with the courier
      Sorry for the inconvenience
      enjoyesmoking

    1. Hi the order was shipped on Monday 07.10.19 An post
      Package delivery time up to 2 workings days
      Thank you
      Best regards
      Enjoyesmoking 😊

  3. Hello,

    I see that your Smok V9 Max replacement glass is unavailable.

    Would you guys be able to order more in the near future or have any other that would fit the same type?

    Thanks

  4. hello,
    I ordered a vape and juice on the 19th of november and on the 22nd of november it said the package had been delivered and signed for however when i got to the place of delivery i was told nothing had been dropped off or signed for and was told to check delivery ports, which i did and had the same answer. i was wondering would you be able to tell me where my package is?? thanks

    1. sorry for the delays
      I contacted fastway for clarification
      what happened with the shipment
      We apologize for any inconvenience
      I am waiting for a reply from fastway and will update the information immediately

    1. hi I just checked your order
      on the courier’s website they say
      ‘Your parcel is on the way our courier loaded it onto their van’
      tracking num NY0002889608 Fastway.ie

      1. I don’t have my order number but my address is 2 Dount Court Ballineen to Stephen Ring there’s a trinity alpha and 4 bottles of juice

    1. Hi your order was sent on 19.03 20 AnPost
      Without a tracking number expected delivery date 23.03.20 Monday
      Thank you
      Best regards
      Enjoy E Smoking 😊

  5. I still have a guarantee for procolor Smok, the think is that a mod just blow up. Problem is, that it’s not working and your shop is close because of covid 19. What I can do?

    1. hi
      Because of Covid 19 our shops have to be temporary closed
      so at the moment only if you like you can send your mod with receipt to our warehouse:
      enjoyesmoking
      Johnstown, Kilskyre
      Kells
      co.meath
      A82D1W7
      and we can check whats happened
      sorry for inconvenience
      Enjoy E Smoking

        1. hi
          no paypal account is required
          as you add all products
          you pass your cart
          checkout
          after entering: Billing details
          there is a tab at the bottom of the page
          proceed paypal
          how paypal window pops up
          there is an option at the bottom
          Pay with a Bank Account or Credit Card
          enter the card details
          pay now
          done
          if you need any help call 0876667664 Greg
          thank you
          best regards
          Enjoy E Smoking

  6. Hi , I placed an order last week and have not yet received it , can you tell me if it has been dispatched yet ?
    Thanks πŸ™‚

    1. hi
      info from fastway.ie courier :
      you can check stouts on fastway.ie tracking num NY0003074000
      we’re sorry but your parcel has been misdirected between our depots. It will be out for delivery on the next working day. Our apologies for the delay.
      sorry for inconvenience
      thank you
      best regards
      Enjoy E Smoking

  7. Hi
    I placed an order with you on the 25th of March, products have not been delivered? can you look into this please?

    1. hi
      no paypal account is required
      as you add all products
      you pass your cart
      checkout
      after entering: Billing details
      there is a tab at the bottom of the page
      proceed paypal
      how paypal window pops up
      there is an option at the bottom
      Pay with a Bank Account or Credit Card
      enter the card details
      pay now
      done
      if you need any help call 0876667664 Greg
      thank you
      best regards
      Enjoy E Smoking

  8. Hallo,
    I ordered a few things from you and will you call me before delivery will come ? Since there is no access in to my building without a call.

  9. I cannot remember which filter I buy and there are so many to choose from I’m feeling slightly overwhelmed. Can you assist please

    1. Hi that’s no problem I can help you but you need to check what model tank do you have or send me your phone num so I can call you with help
      Best regards
      Enjoy E Smoking 😊

  10. Hi
    I have an order number 6476.
    The parcel still no delivered. I have the tracking number but the parcel not moving. I have contacted the carrier with no response. Please I need your help.
    Thank you
    Kind regards.

      1. Hi, Can you tell me how to specify what need and the cost? All I can see on line is the whole tank at half the price of the full kit.
        Worried now.

        1. Hi
          Can you specify about with kit you askin for please
          All our product the are genuine and new but sometime we do some special offer for selection product
          πŸ™‚

  11. Hi,
    I just ordered a iStick Amnis 900mAh Kit with GS Drive 2ml.
    Please give me details of the coil so I can oder them in the future.
    Thanks,
    Grahame

  12. I want to get coils for rainbow aspire pockeX and rainbow Endura T20 s . I orders and received T18 coils which i tought were the right ones for the endura but are too big. Please can you advise which coils i should be getting so i can order. My receint order is invoice 2994. Please contact me when able. Thank you

  13. Hi, I see you have no glasss bulbs (TFV8) in stock. Are they on order and when do you hope to have them in stock.

    1. Hi
      Your order was send by anpost 7/05/22
      Because of Covid-19 delivery can by delayed
      Sorry for inconvenience
      Please be patient
      Thank you
      Enjoy E Smoking

  14. Hi,

    Need a few coils for my tfv8 baby v2, fairly urgnetly. Can I order online & pickup from the store in Athlone?

  15. HeyI Ordered a few items from your store in the last few days and when I got them I realized it’s not exactly for me. The products have not been opened except I took off one of the foils of the items, Do you have any 30 day refunds guarantee or is it possible to return the items and get my money back?
    Regards, Jakub. I’ve

    1. Hi
      Yes you can return your order
      Please send parcel on :
      Enjoy E Smoking
      Johnstown Kilskyre
      Kells Co.Meath
      A82D1W7

      When we receive your order we will send refund

    1. hi
      sorry we do not sell
      CBD flowers right now
      they are illegal in ireland at the moment
      and cannot be sold if they contain THC
      allowed THC 0.00
      Sorry for the inconvenience
      Best Regards
      Enjoy E Smoking

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